Customers don't think
about the cost of the call
Calling a 1-800 number is free for callers in the US. Your company pays for inbound calls under the chosen plan.
1-800 Toll-free number for your business
One number.
All of the US.
Your business.
Easy for customers to call. Easy for your team to answer. Bring calls from across the country to a single 1-800 number.
Free for callers in the US
Your inbound line
1-800XXX-XXXX
A customer calls from any state$0
BMI TelecomRoutes the call to your team
Mobile
Your PBX
Contact centre
The caller pays nothing
One number for every branch
More with CRM and AI
Closer to your customersBig business starts
Big business starts
with a simple call.
An online store, a network of branches or a support desk — one memorable number for everyone who wants to reach you.
Customers don't think
One number
in every channel
On your website, in ads and on packaging — one contact for the whole company. No need to explain which city or office to call.
Your business moves.
Your number stays.
Open offices, change your team and work remotely. A toll-free number is not tied to your address — calls reach your team wherever it works.
How it worksCustomers call 1-800.
Customers call 1-800.
You answer your way.
We route inbound calls to wherever your team is. From one person with a mobile to a distributed contact centre.
On a mobile
Take calls on your usual phone through call forwarding. Convenient on the road or when working away from the office.
For a small teamIn your PBX
Connect the number to your own PBX over SIP or use the BMI cloud PBX. Manage calls from one system.
For offices and branchesIn a contact centre
Spread simultaneous calls across agents and departments. Set up queues and call-handling scenarios.
For high call volumesThe number of channels, the call-handling setup and the cost of forwarding depend on the services you choose.
Greeting and voice menu
Help callers reach the right department straight away.
Schedules and forwarding
Different scenarios for business hours and after closing — in your customers' time zones.
Call recording
Go back to the details and what was agreed with a customer.
Statistics and call history
Keep track of calls and your team's workload.
Modern telephony. More context.Hear the customer.
Hear the customer.
Understand what matters.
Add CRM integration and AI analysis to your number. Let every conversation help improve sales and service.
CRM integrations
The whole conversation history —
right next to the deal.
Calls and recordings in the customer record. Your manager sees the context and can pick up the conversation where it left off.
SalesforceHubSpotPipedriveZoho CRM
Other CRMs — via API and webhooks
About CRM integrations Artificial intelligence
Not just a recording.
The point of every call.
AI helps review content, the tone of the customer and the agent, script adherence and the outcome of the call.
- Transcripts, topics and tags
- Search across conversations
- Script, tone and quality of communication
- Call summaries and team analytics
PBX, CRM and AI are set up for your task. Features and pricing are agreed separately. AI assessments need human review in disputed cases.
Simple to startFrom choosing a number
From choosing a number
to the first “hello”.
We'll help you set up call handling for your business.
- 1
Choose a number
Open BMI Store, pick a US toll-free number and the terms that suit you.
- 2
Place your order
Enter your company and contact details. Check the terms and pay for the order.
- 3
Set up call handling
Connect a PBX or forwarding, add a greeting and start taking calls.
Activation time depends on the chosen number, document checks and payment.
Before you orderGood questions.
Good questions.
Straight answers.
We'll help you understand the terms
and choose a setup for your team.
Who pays for calls to a 1-800 number?
For callers in the US the call is free. Inbound calls are paid by the company that owns the number. Current terms are shown in BMI Store.
Is 1-800 the only toll-free code?
No. In the US, 800, 888, 877, 866, 855, 844 and 833 are all toll-free codes and work the same way: the call is free for the caller. Available numbers are shown in the store.
Can I take calls on an ordinary mobile?
Yes, through call forwarding. A customer dials your 1-800 number and the call reaches the mobile or landline you specify — in the US or elsewhere. The cost of forwarding depends on the destination and plan.
Will my existing PBX work?
The number can be connected to a compatible PBX over SIP. If you don't have one, we'll set up the BMI cloud PBX. We'll help you agree the connection scheme and the number of channels.
Can I take several calls at once?
Yes. A 1-800 number supports multiple simultaneous calls. The number of concurrent calls and how they are distributed among agents are set up for your task and chosen services.
Can customers call from Canada or from abroad?
Free calling applies to callers in the US. Whether the number can be reached from Canada or other countries depends on the specific number and the caller's operator — check before you order or ask us.
Are PBX, CRM and AI included in the price of the number?
That depends on the chosen solution. See the store for the number's terms; PBX, integrations and AI analysis are agreed separately. We'll pick the features your team needs.
How do I get a number and how long does it take?
Choose a number in BMI Store and place an order. You will need your company and contact details; some numbers also require documents, which the store lists before you order. Timing depends on the number, the checks and payment — we'll confirm it when you order.
BMI Telecom · 1-800Make it easy
Make it easy
for customers to call you.
Reliable telephony and technology your business can grow with.